Your Safety is Our Priority

Comprehensive security measures to ensure every stay is safe, secure, and worry-free

Rigorous Property Verification

Physical property inspections by trained professionals
Title deed and ownership documentation verification
Neighborhood safety assessment and crime reports
Security infrastructure evaluation (gates, CCTV, guards)
Utilities and essential services verification

Host Identity Verification

Government-issued ID verification (NIN, BVN, Passport)
Proof of property ownership or legal authorization
Background checks and rental history review
Contact information verification (phone, email, address)
Professional references for corporate host accounts

Secure Payment Protection

Bank transfers to the account displayed on your reservation
Bookings confirmed after staff verify receipt of funds
Pay the exact amount in the currency shown at checkout
Cancellation refunds reviewed by support
Deposit refunds recorded after staff complete the bank transfer

Guest Protection Program

24/7 customer support and emergency assistance
Property mismatch protection and alternative accommodation
Insurance coverage options for extended stays
Dispute resolution and mediation services
Legal contract templates for long-term leases

Safety Tips for Guests

Before Booking

• Verify host profile and reviews thoroughly
• Read property description and amenities carefully
• Check neighborhood safety ratings
• Confirm cancellation policy before paying
• Ask questions through our messaging system

During Your Stay

• Document property condition upon arrival
• Keep communication on Casabon platform
• Report issues immediately to support
• Respect property rules and neighborhood
• Leave honest reviews after checkout

Payment Security

• Only pay through Casabon platform
• Never wire money directly to hosts
• Beware of off-platform payment requests
• Save payment receipts and confirmations
• Report suspicious payment requests

Emergency Situations

• Contact local emergency services first (911)
• Notify Casabon support immediately
• Document incidents with photos/videos
• Keep important documents accessible
• Know location of nearest embassy/consulate

Need Help?

Our safety team is available 24/7 to assist you

safety@casabon.com•+234 800 000 0000

Your Safety is Our Priority

Comprehensive security measures to ensure every stay is safe, secure, and worry-free

Rigorous Property Verification

Physical property inspections by trained professionals
Title deed and ownership documentation verification
Neighborhood safety assessment and crime reports
Security infrastructure evaluation (gates, CCTV, guards)
Utilities and essential services verification

Host Identity Verification

Government-issued ID verification (NIN, BVN, Passport)
Proof of property ownership or legal authorization
Background checks and rental history review
Contact information verification (phone, email, address)
Professional references for corporate host accounts

Secure Payment Protection

Bank transfers to the account displayed on your reservation
Bookings confirmed after staff verify receipt of funds
Pay the exact amount in the currency shown at checkout
Cancellation refunds reviewed by support
Deposit refunds recorded after staff complete the bank transfer

Guest Protection Program

24/7 customer support and emergency assistance
Property mismatch protection and alternative accommodation
Insurance coverage options for extended stays
Dispute resolution and mediation services
Legal contract templates for long-term leases

Safety Tips for Guests

Before Booking

• Verify host profile and reviews thoroughly
• Read property description and amenities carefully
• Check neighborhood safety ratings
• Confirm cancellation policy before paying
• Ask questions through our messaging system

During Your Stay

• Document property condition upon arrival
• Keep communication on Casabon platform
• Report issues immediately to support
• Respect property rules and neighborhood
• Leave honest reviews after checkout

Payment Security

• Only pay through Casabon platform
• Never wire money directly to hosts
• Beware of off-platform payment requests
• Save payment receipts and confirmations
• Report suspicious payment requests

Emergency Situations

• Contact local emergency services first (911)
• Notify Casabon support immediately
• Document incidents with photos/videos
• Keep important documents accessible
• Know location of nearest embassy/consulate

Need Help?

Our safety team is available 24/7 to assist you

safety@casabon.com•+234 800 000 0000

Your Safety is Our Priority

Rigorous Property Verification

Host Identity Verification

Secure Payment Protection

Guest Protection Program

Safety Tips for Guests

Before Booking

During Your Stay

Payment Security

Emergency Situations

Need Help?

Casabon

Your Safety is Our Priority

Rigorous Property Verification

Host Identity Verification

Secure Payment Protection

Guest Protection Program

Safety Tips for Guests

Before Booking

During Your Stay

Payment Security

Emergency Situations

Need Help?